Refund policy
Refund & Returns Policy
Last updated: 06/18/2026
Yes, we accept returns for defective and non-defective products.
Yes, we accept exchanges.
At Bertita, we want you to feel confident and comfortable with every purchase. If something isn’t quite right, we offer a simple and supportive returns process for customers in the United Kingdom and United States of America.
Order Cancellations
You may cancel your order within 24 hours of placing it by contacting us at info@bertita.com.
Please include your order number in your message.
After this period, we cannot guarantee cancellation as your order may already be in processing. Once your order has been dispatched, cancellation is no longer possible.
If your order has already been shipped, you may return it after delivery in accordance with this policy.
30-Day Returns
You have 30 days from the date of delivery to return your item.
To be eligible for a return, items must be:
• Unused
• In their original condition
• Returned with all original packaging, tags, and accessories
Our support team will guide you through each step of the return process.
Restocking Fee: No Cost
Return Summary
Return window: 30 days
Product Condition: Only new products
Support: Full assistance from our team
Restocking fee: No cost
Return method: By mail
Return label: Customer's responsibility
Refund processing time: 7 days
Return Costs
Defective, Damaged, or Incorrect Items
There is no cost to you if the item:
• Is incorrect
• Arrives damaged
• Has a manufacturing defect
Change of Mind
If you wish to return an item because:
• You ordered the wrong product
• The item does not fit
• You no longer want the item
You will be responsible for the return shipping costs. Original shipping costs are non-refundable.
How to Return an Item
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Contact Us
Email: info@bertita.com
Include your order number and reason for return.
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Prepare Your Return
Repack the item securely in its original packaging, including all tags, accessories, and documents.
-
Send Your Item Back
Follow the return instructions provided by our support team. We recommend using a tracked shipping service.
Refund Process
Once your return is received, we will inspect the item to ensure it meets our return conditions.
If approved:
• Your refund will be issued to your original payment method.
• Please allow up to 7 business days for the refund to be processed, depending on your bank or payment provider.
Exchanges
We accept exchanges for size, colour, or alternative products.
To request an exchange, please contact us at info@bertita.com, and we will assist you as quickly as possible.
Order Not Delivered
If your order has not arrived within the expected timeframe, please contact us at info@bertita.com with your order number.
If the parcel is confirmed lost, we will either:
• Issue a full refund, or
• Send a replacement at no additional cost
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return. These will be clearly marked on the product page before purchase.
Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our website indicates acceptance of these updates.
Need Help?
For more information, please visit our FAQ page or contact our support team.
Contact Information
Address: 100 Stamford St, London SE1 9NH, United Kingdom
E-mail: info@bertita.com
Phone: +447893926709
Customer Service Hours: Monday to Friday: 9:00 am – 5:00 pm (London Time)
We do our best to reply to your email within 1–2 business days.